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TERMS & condition for services

OF ROLTO QUALITY SOLUTIONS LLC

1. GENERAL
(a) Unless otherwise agreed in writing or except where they are at variance with (i) the regulations governing services performed on  behalf of governments, government bodies or any other public entity or (ii) the mandatory provisions of local law, all offers or services and all resulting contractual relationship(s) between any of the affiliated companies of ROLTO QS
(b) The Company may perform services for persons or entities (private, public or governmental) issuing instructions (hereinafter, the “Client”).
(c) Unless the Company receives prior written instructions to the contrary from Client, no other party is entitled to give instructions, particularly on the scope of the services or the delivery of reports or certificates resulting therefrom (the “Reports of Findings”). Client hereby irrevocably authorizes the Company to deliver Reports of Findings to a third party where so instructed by Client or, at its discretion, where it implicitly follows from circumstances, trade custom, usage or practice.
 
2. PROVISION OF SERVICES
(a) The Company will provide services using reasonable care and skill and in accordance with Client’s specific instructions as confirmed by the Company or, in the absence of such instructions:
(1) the terms of any standard order form or standard specification sheet of the Company; and/or (2) any relevant trade custom, usage or practice; and/or (3) such methods as the Company shall consider appropriate on technical, operational and/or financial grounds.
(b) Information stated in Reports of Findings is derived from the results of inspection or testing procedures carried out in accordance with the instructions of Client, and/or our assessment of such results on the basis of any technical standards, trade custom or practice, or other circumstances which should in our professional opinion be taken into account.
(c) Reports of Findings issued further to the testing of samples contain the Company’s opinion on those samples only and do not express any opinion upon the lot from which the samples were drawn.
(d) Should Client request that the Company witness any third party intervention, Client agrees that the Company’s sole responsibility is to be present at the time of the third party’s intervention and to forward the results, or confirm the occurrence, of the intervention. Client agrees that the Company is not responsible for the condition or calibration of apparatus, instruments and measuring devices used, the analysis methods applied the qualifications, actions or omissions of third party personnel or the analysis results.
(e) Reports of Findings issued by the Company will reflect the facts as recorded by it at the time of its intervention only and within the limits of the instructions received or, in the absence of such instructions, within the limits of the alternative parameters applied as provided for in clause 2(a). The Company is under no obligation to refer to, or report upon, any facts or circumstances which are outside the specific instructions received or alternative parameters applied.
(f) The Company may delegate the performance of all or part of the services to an agent or subcontractor and Client authorizes Company to disclose all information necessary for such performance to the agent or subcontractor.
(g) Should Company receive documents reflecting engagements contracted between Client and third parties or third party documents, such as copies of sale contracts, letters of credit, bills of lading, etc., they are considered to be for information only, and do not extend or restrict the scope of the services or the obligations accepted by the Company.
(h) Client acknowledges that the Company, by providing the services, neither takes the place of Client or any third party, nor releases them from any of their obligations, nor otherwise assumes, abridges, abrogates or undertakes to discharge any duty of Client to any third party or that of any third party to Client. (i) All samples shall be retained for a maximum of 3 months or such other shorter time period as the nature of the sample permits and then returned to Client or otherwise disposed of at the Company’s discretion after which time Company shall cease to have any responsibility for such samples. Storage of samples for more than 3 months shall incur a storage charge payable by Client. Client will be billed a handling and freight fee if samples are returned. Special disposal charges will be billed to Client if incurred.
 
3. OBLIGATIONS OF CLIENT
The Client will:
(a) ensure that sufficient information, instructions and documents are given in due time (and, in any event not later than 48 hours prior to the desired intervention) to enable the required services to be performed;
(b) procure all necessary access for the Company’s representatives to the premises where the services are to be performed and take all necessary steps to eliminate or remedy any obstacles to, or interruptions in, the performance of the services;
(c) supply, if required, any special equipment and personnel necessary for the performance of the services;
(d) ensure that all necessary measures are taken for safety and security of working conditions, sites and installations during the performance of services and will not rely, in this respect, on the Company’s advice whether required or not;
(e) inform Company in advance of any known hazards or dangers, actual or potential, associated with any order or samples or testing including, for example, presence or risk of radiation, toxic or noxious or explosive elements or materials, environmental pollution or poisons;
(f) fully exercise all its rights and discharge all its liabilities under any relevant sales or other contract with a third party and at law.
 
4. FEES AND PAYMENT
(a) Fees not established between the Company and Client at the time the order is placed or a contract is negotiated shall be at the
Company’s standard rates (which are subject to change) and all applicable taxes shall be payable by Client.
(b) Unless a shorter period is established in the invoice, Client will promptly pay not later than 30 days from the relevant invoice date or within such other period as may be established by the Company in the invoice (the “Due Date”) all fees due to the Company failing which interest will become due at a rate of 1.5% per month (or such other rate as may be established in the invoice) from the Due Date up to and including the date payment is actually received.
(c) Client shall not be entitled to retain or defer payment of any sums due to the Company on account of any dispute, counter claim or set off which it may allege against the Company.
(d) Company may elect to bring action for the collection of unpaid fees in any court having competent jurisdiction.
(e) Client shall pay all of the Company’s collection costs, including attorney’s fees and related costs.
(f) In the event any unforeseen problems or expenses arise in the course of carrying out the services the Company shall endeavor to inform Client and shall be entitled to charge additional fees to cover extra time and cost necessarily incurred to complete the services.
(g) If the Company is unable to perform all or part of the services for any cause whatsoever outside the Company’s control including failure by Client to comply with any of its obligations provided for in clause 3 above the Company shall nevertheless be entitled to payment of:
(1) the amount of all non-refundable expenses incurred by the Company; and
(2) a proportion of the agreed fee equal to the proportion of the services actually carried out.
 
5. SUSPENSION OR TERMINATION OF SERVICES
The Company shall be entitled to immediately and without liability either suspend or terminate provision of the services in the event of:
(a) failure by the Client to comply with any of its obligations hereunder and such failure is not remedied within 10 days that notice of such failure has been notified to Client; or (b) any suspension of payment, arrangement with creditors, bankruptcy, insolvency, receivership or cessation of business by Client.

Thank you

Customer Services

ROLTO Quality Solutions, LLC 

1. APPLICATION. These Terms and Conditions of Sale (these “Terms”) apply to the sale of products (“Products”) and/or services (“Services”) by ROLTO Quality Solutions LLC (“ROLTO QS”) to the customer in the transaction to which these Terms relate (“Customer”). If there is a signed written agreement relating to the transaction to which these Terms apply, the signed written agreement shall prevail to the extent there is a conflict with these Terms. Any terms and conditions contained or referred to in any request for proposals, purchase order, acknowledgement or other document issued by Customer shall be of no force or effect, are expressly excluded, and in no way modify these Terms or bind ROLTO QS. Placement of a purchase order, acceptance by Customer of delivery of Products or performance of Services by ROLTO QS, or payment made by Customer against a ROLTO QS invoice, shall be deemed to be acceptance by Customer of these Terms.
 
2. PRICE QUOTES. Price quotations are only solicitations for offers and not offers which may be accepted by Customer. Unless expressly stated otherwise, all quotes expire upon the earlier of 30 days after the date issued or the expiration of the agreed-upon ordering period under which the quote was issued. All prices quoted are valid only if the requested delivery date for the order (including any change order) is within 60 days of the date the order is placed. Notwithstanding the foregoing, prices quoted shall in no case be deemed fixed, and ROLTO QS reserves the right, in its sole discretion, to adjust the quoted prices at any time prior to acceptance of an Order (as described below), in particular when significant increases in costs occur.
 
3. ORDERS. Any purchase order or other offer to purchase Products and/or Services (each, an “Order”) submitted by Customer shall be subject to ROLTO QS’s acceptance or rejection, in its sole discretion. In the absence of written acceptance from ROLTO QS pursuant to a formal order confirmation, an Order shall be deemed accepted upon the earlier of commencement of work on the Products and/or Services under the Order, shipment of the Products or the Services being made available to Customer, or receipt of the Products or performance or use of the Services by Customer. In all cases, ROLTO QS’s acceptance of an Order is strictly subject to these Terms, and no changes of any kind shall be binding on ROLTO QS whatsoever except to the extent specifically agreed to by ROLTO QS in a signed writing. Once accepted, Customer may not cancel an Order except with the written consent of ROLTO QS.
 
4. DELIVERY AND PERFORMANCE.
(a) ROLTO QS will deliver the Products and/or perform or make available the Services in material conformance with the details set forth in the applicable quote, order confirmation or other written specifications issued by ROLTO QS. ROLTO QS will use reasonable efforts to meet any specified delivery dates (including any requested delivery installments), performance schedules or availability standards, but such target dates and availability are estimates only. In no case will ROLTO QS be deemed to have breached these Terms or be liable for any failure to meet such delivery dates, performance schedules or availability standards, and Customer may not cancel an Order for any such failure.
(b) Except as otherwise stated in the relevant price quote issued by ROLTO QS, delivery terms shall be Free On Board (FOB) ROLTO QS’s nearest distribution facility (Incoterms 2010). Products shall be shipped in ROLTO QS’s standard packaging, and legal title and risk of loss shall pass to Customer upon delivery by ROLTO QS to the carrier at ROLTO QS’s facility. Partial shipments are permitted, and each shipment will constitute a separate sale. Customer hereby grants to ROLTO QS a first priority lien on and purchase money security interest in all Products and any proceeds thereof (including insurance payments) to secure payment of the purchase price owed to ROLTO QS.
(c) With respect to performance of Services, Customer shall cooperate with ROLTO QS and provide access to all such resources, information and/or systems as ROLTO QS may reasonably require in connection therewith. Customer shall respond promptly to any request by ROLTO QS for such access, or for approvals, authorizations or decisions necessary for ROLTO QS to perform the Services.
 
5. ACCEPTANCE. Customer shall be deemed to have accepted all Products and/or Services unless written notice of nonconformity is received within ten (10) calendar days following delivery or performance, which notice shall include reasonable detail and appropriate documentation of such nonconformity. If Customer gives timely notice of nonconformity and such nonconformity is validated by ROLTO QS, ROLTO QS will coordinate with Customer for the return of the Products, if applicable, and in its sole discretion: (i) replace the nonconforming Products or re-perform the nonconforming Services, or (ii) credit or refund the purchase price at the pro rata contract rate. These are Customer’s exclusive remedies for any nonconformity, and except as specifically provided under this Section or in connection with a warranty claim, Customer has no right to return any Products purchased under these Terms.
 
6. PRICE AND PAYMENT.
(a) Unless expressly stated otherwise, all prices quoted are exclusive of any applicable sales, use or excise taxes, and any other similar taxes, duties and charges of any kind imposed by any government or regulatory authority having valid jurisdiction, including VAT and any customs fees and expenses. When applicable, such charges shall appear as a separate line item on ROLTO QS’s invoice, and Customer shall pay all such charges.
(b) Unless otherwise agreed to in writing by ROLTO QS, Customer shall pay all invoiced amounts in full upon receipt of ROLTO QS’s invoice. Customer shall not withhold payment of, or deduct from, any amounts due by reason of set-off for any dispute or claim against ROLTO QS. ROLTO QS may require a deposit or payment in advance for certain Orders, and if Customer no longer satisfies the credit or financial requirements established by ROLTO QS or fails to meet payment schedules, ROLTO QS shall have the right to cancel any accepted Order, change the credit terms, or refuse or delay shipment. Accelerated payment terms or the withholding of shipment by ROLTO QS hereunder shall not be deemed a termination of the Order or breach of these Terms by ROLTO QS. Customer shall pay interest on all properly invoiced amounts that become overdue at the lesser of the rate of one and one-half percent (1-1/2%) per month or the maximum rate permissible under applicable law, calculated daily and compounded monthly, together with all reasonable costs actually incurred in collecting any late payments, including attorney’s fees.
 
7. COMPLIANCE WITH LAWS, REGULATIONS, STANDARDS AND POLICIES. Customer shall comply with all applicable laws, regulations, and standards in force from time to time, including but not limited to: (i) consumer protection laws relating to the Products or Services or otherwise; (ii) labor laws, including those pertaining to health and safety in the workplace, slavery or forced labor, child labor and human trafficking; (iii), environmental protection laws, including waste management and disposal requirements; (iv) international trade and import/export laws and regulations and other customs requirements; (v) economic sanctions or trade embargoes, (vi) anti-bribery and corruption laws, including the U.S. Foreign Corrupt Practices Act of 1977 (the FCPA) and the
 U.K. Bribery Act of 2010 (the UK Bribery Act); (vii) data protection and privacy laws; and (viii) all policies of ROLTO QS applicable to Customer. Customer shall obtain and maintain in effect all necessary licenses, permits, authorizations or regulatory consents required to conduct its business and perform its obligations hereunder, including any local requirements relating to the use or resale of Products or Services provided under these Terms. Customer assumes all responsibility for shipments of Products requiring government import clearance, and Customer shall be responsible for any fines, penalties, storage costs or other expenses incurred as a result of its failure to comply with any of its obligations under this Section. Customer specifically agrees to comply with all applicable provisions of the United States Export Administration Regulations, and shall not sell, transfer, transmit, export or re-export any Products or technical information provided by ROLTO QS, or the direct output thereof, whether standalone or incorporated into other products, directly or through others, to any country or person appearing on a list of prohibited countries or prohibited parties issued by any United States government agency or other regulatory bodies enforcing applicable export laws, or to any country for which a United States government agency requires an export license or other governmental approval, without first obtaining the written consent to do so from the United States government agency.
 
8. LIMITED WARRANTY.
(a) ROLTO QS warrants that at the time of delivery or performance and for a period of twelve (12) months thereafter, except in the case of prototype or non-production Products which shall be only covered for a period of three (3) months: (i) the Products will be free from substantial defects in material and workmanship, and will materially conform to the applicable specifications issued by ROLTO QS, or, if appropriate, Customer’s specifications accepted by ROLTO QS in writing upon confirmation of the Order, and (ii) the Services will be performed in a professional and workmanlike manner using qualified personnel. THIS WARRANTY EXTENDS TO THE CUSTOMER ONLY. ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, ARE SPECIFICALLY DISCLAIMED AND EXCLUDED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, OR NON-INFRINGEMENT.
(b) Upon receipt of written notice thereof and validation by ROLTO QS, ROLTO QS shall coordinate with Customer for the return of the Products, if applicable, and in its sole discretion: (i) repair or replace the applicable Products, or re-perform the applicable Products or Services, or (ii) credit or refund the purchase price of such Products or Services at the pro rata contract rate. For purposes of clarity, this limited warranty shall not apply to any Products that have been subjected to mishandling, misuse, neglect, improper testing, unauthorized repair or alteration, or other causes of damage attributable to handling or operation outside of normal parameters established by ROLTO QS and its vendors. THE REMEDIES SET FORTH IN THIS SECTION ARE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY AND CONSTITUTE ROLTO QS’S ENTIRE LIABILITY FOR ANY BREACH OF THE LIMITED WARRANTIES SET FORTH HEREIN.
 
9. INDEMNIFICATION. Customer shall, at its cost and expense, unconditionally and fully defend, indemnify and hold harmless ROLTO QS, its affiliates, successors or assigns, and each of their respective directors, officers, shareholders, agents, employees and other representatives for any and all losses, claims, liabilities, penalties and other costs or expenses, including reasonable attorneys’ fees and other costs of enforcement, arising out of, resulting from or relating to: (i) claims of infringement or misappropriation of any third party’s intellectual property rights relating to Customer’s designs, specifications or instructions, or modification or combination with other products of Products sold hereunder, (ii) Customer’s use or re-sale of the Products or Services provided hereunder in any way other than their intended uses and permitted re-sales, (iii) Customer’s breach of any of these Terms, or (iv) any other negligent or willful misconduct by Customer or any of its affiliates, or its or their employees, agents or subcontractors, regardless of whether such acts or omissions are outside the scope of employment or engagement with Customer. Customer shall not enter into any settlement related to an indemnification claim hereunder without ROLTO QS’s prior written consent.
 
10. LIMITATION OF LIABILITY.
(a) CUSTOMER UNDERSTANDS THAT ANY PRODUCT USED NEAR THE HUMAN EYE MAY DISTRACT OR OBSTRUCT THE END USER’S VISION, AND THAT INTERACTIONS BETWEEN THE PRODUCT AND THE USER’S VISION MAY CAUSE OR CONTRIBUTE TO FATIGUE, STRAIN, ADVERSE MEDICAL EFFECTS OR OTHER DANGEROUS CONDITIONS. CUSTOMER ACCORDINGLY UNDERSTANDS THAT SUCH PRODUCTS SHOULD NOT BE USED UNDER CIRCUMSTANCES WHERE SUCH VISUAL DISTRACTIONS, OBSTRUCTIONS OR INTERACTIONS MAY CREATE A RISK OF HARM TO THE USER OR TO OTHERS IN THE VICINITY OF THE USER. IN THIS REGARD, THE OBLIGATIONS OF CUSTOMER AND ITS END USERS SHALL INCLUDE, BUT SHALL NOT BE LIMITED TO, PROVIDING PROPER INSTRUCTIONS AS TO SAFETY AND USE, AND ADEQUATE WARNINGS TO END-USERS AS TO THE RISKS OR DANGERS ASSOCIATED WITH THE USE OR MISUSE OF ANY SUCH PRODCTS. ROLTO QS SHALL NOT BE RESPONSIBLE FOR ANY CLAIMS, LIABILITIES, DAMAGES, COSTS OR EXPENSES ARISING OUT OF ANY ACTUAL OR ALLEGED FAILURE TO PROVIDE ADEQUATE INSTRUCTIONS OR WARNINGS TO CUSTOMER’S END USERS, OR TO PLACE RESTRICTIONS OR LIMITATIONS ON THE USE OR DISTRIBUTION OF SUCH PRODUCTS.
(b) IN NO EVENT SHALL ROLTO QS BE LIABLE TO CUSTOMER OR ANY RELATED THIRD PARTY FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF USE, REVENUE OR PROFIT, OR LOSS OF DATA OR DIMINUTION IN VALUE, WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHER LEGAL OR EQUITABLE THEORY, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER ROLTO QS HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL ROLTO QS’S AGGREGATE LIABILITY HEREUNDER BE EXCEED THE AMOUNTS PAID BY CUSTOMER.
 
11. CONFIDENTIAL INFORMATION. (a) All confidential or proprietary information of ROLTO QS, including but not limited to specifications, samples, patterns, designs, plans, drawings, documents, data, software and firmware, business operations, customer lists, supplier lists, pricing, discounts or rebates, disclosed by ROLTO QS to Customer in connection with these Terms, whether orally, visually, or in written, electronic or other form or media, and whether or not marked, designated or otherwise identified as “confidential,” shall be deemed to be confidential, shall be used solely for the purpose of performing under these Terms, and shall not be disclosed to any third-party or copied by Customer unless authorized in advance by ROLTO QS in writing. Upon ROLTO QS’s request, Customer shall promptly return or destroy all documents and other materials received from ROLTO QS and all copies thereof. ROLTO QS shall be entitled to injunctive relief for any violation of this Section. This Section does not apply to information that is: (i) in the public domain; (ii) known to Customer at the time of disclosure; (iii) rightfully obtained by Customer on a non-confidential basis from a third party; or (iv) required to be disclosed by any applicable law or by order of any court or regulatory authority with competent jurisdiction, provided that Customer shall: (x) limit the extent of any such required disclosure, (y) use its best efforts to give ROLTO QS advance notice of the disclosure, and (z) assist ROLTO QS in seeking a protective order or contesting the disclosure of such information. (b) Unless otherwise agreed to in a writing signed by ROLTO QS, any information disclosed to ROLTO QS by Customer in connection with these Terms or any Order, whether or not labelled to indicate that the contents are of a proprietary or confidential nature, shall be considered as having been disclosed to and received by ROLTO QS on a non-confidential basis as part of the consideration for any Order. ROLTO QS shall have no legal obligation to Customer regarding use and/or disclosure of such information, except as may arise under patent laws.
 
12. INTELLECTUAL PROPERTY. Each party retains ownership of its prior intellectual property. ROLTO QS and its vendors are the sole and exclusive owner of any work product, discovery, improvement, enhancement or other modification relating to the Products or Services, and any deliverables, copyrightable works or other output related to the Services, developed in connection with or arising or resulting from performance under these Terms. In no case shall any work product be deemed “work made for hire”. Customer shall, upon request, take all further actions as is reasonably necessary perfect and protect ROLTO QS’s rights hereunder.
 
13. TERMINATION. In addition to any remedies that may be provided under these Terms, ROLTO QS may terminate any Order with immediate effect upon written notice to Customer if Customer fails to pay any amount when due, has not otherwise performed or complied with any of these Terms, in whole or in part, or becomes insolvent or subject to any bankruptcy proceedings or similar creditors actions.
 
14. FORCE MAJEURE. ROLTO QS shall not be responsible for failure or delay in performance under these Terms to the extent such failure or delay is caused by an event or circumstance that is beyond its reasonable control (a “Force Majeure Event”). In the case of a Force Majeure Event, ROLTO QS shall use reasonable efforts to end and/or minimize the effect of the failure or delay of its performance.
 
15. MISCELLANEOUS. (a) Any formal notices sent to ROLTO QS under these Terms or any Order shall be sent to the address specified on the applicable quote, order confirmation or other ROLTO QS documentation, to the attention of Customer’s primary sales contact, with copy to rolandotovar@roltoqs.com .
(b) All matters arising out of or relating to these Terms shall be governed by and construed in accordance with the laws of the State of Texas, without giving effect to any choice of law provisions thereof. Any legal suit, action or proceeding arising out of or relating to these Terms shall be brought in the courts located in Harris County, Texas, and each party irrevocably submits to the exclusive jurisdiction of such courts. The application of the United Nations Convention for the International Sale of Products (CISG) is excluded.
(c) Rights and obligations under these Terms which by their express terms or nature and context are intended to apply beyond termination or expiration of these Terms or the applicable Order will survive any such termination or expiration.
(d) No waiver by ROLTO QS of any of the provisions of these Terms or rights with respect to any Order shall be effective unless explicitly set forth in writing and signed by ROLTO QS. No failure to exercise, or delay in exercising, any right, remedy, power or privilege arising from these Terms or any Order operates, or may be construed, as a waiver thereof, and no single or partial exercise of any right, remedy, power or privilege hereunder precludes any other or further exercise.
(e) If any term or provision of these Terms or any Order documentation, or any part thereof, is unenforceable in any jurisdiction, such unenforceability shall not affect any other term or provision, the remaining terms and provisions shall be valid and enforceable to the maximum extent possible, and such term or provision shall not be deemed unenforceable in any other jurisdiction.
(f) Customer shall not assign, transfer, delegate or subcontract any of its rights or obligations under these Terms or any Order without the prior written consent of ROLTO QS. Any purported assignment or delegation in violation of this Section shall be null and void. No permitted assignment or delegation shall relieve the Customer of any of its obligations hereunder. ROLTO QS may at any time assign or transfer any or all of its rights or obligations under these Terms without Customer’s prior written consent.
(g) The relationship between the parties is that of independent contractors. Nothing contained in these Terms or any Order documentation shall be construed as creating any agency, partnership, joint venture or other form of joint enterprise, employment or fiduciary relationship between the parties, and neither party shall have authority to contract for or bind the other party in any manner whatsoever. Customer shall at all times be solely responsible for its employees, personnel, staff, agents and other representatives.
(h) To the extent that use of any Products and/or Services hereunder are governed by an end user license agreement (EULA) or other terms of use, Customer shall comply with such additional terms and ensure that its employees, representatives, customers and end user comply as well.
(i) No United States Government procurement regulations shall be included hereunder and such regulations shall not be binding on either party unless specifically agreed to in writing prior to incorporation herein.
(j) These Terms are for the sole benefit of the parties hereto and their respective successors and permitted assigns, and nothing herein, express or implied, shall confer upon any third party any benefit, right or remedy of any nature whatsoever.
 
****END OF DOCUMENT****

TERMS & condition of SALE

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